Last updated: 6/10/2025
NCEBoxOffice ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines the information we collect, how we use it, and the measures we take to ensure your privacy is protected while using the NCEBoxOffice app.
We collect different types of information depending on how you interact with the NCEBoxOffice app. The data we collect varies based on how you choose to process payments through Stripe.
If you sign up or log in using an OAuth provider (e.g., Google, Facebook), the following information may be collected:
Name
Email address
Profile picture (optional)
This information is necessary for creating and managing your account and facilitating payments via Stripe Connect. Stripe may also collect additional data when you authenticate via OAuth.
If you choose to process payments using Stripe’s live secret key, we may collect the following:
Stripe User ID
Payment method details (credit card number, expiration date, etc.)
Transaction history (including purchase amounts, dates, and ticket information)
In this case, we do not store sensitive payment details like credit card numbers directly. The live secret key is used to securely process payments via Stripe’s API.
If the app processes payments using Stripe’s backend integration (via your server-side Stripe implementation), the app does not collect personal payment information. In this method:
No sensitive personal data (such as credit card details) is stored by the app.
The app may only retain basic transaction records (e.g., the amount paid, the event purchased, and a transaction ID).
Stripe handles all sensitive payment processing securely on their servers.
The information we collect is used for the following purposes, depending on the payment method chosen:
To allow users to sign up, log in, and authenticate securely.
To process payments via Stripe Connect, using the data shared during OAuth authentication.
To manage your account, including purchases, event notifications, and customer support.
To securely process payments for tickets and other services.
To manage your transaction history and provide customer support regarding your purchases.
To notify you about upcoming events or updates related to your transactions.
To securely process payments via Stripe’s backend integration without directly handling your personal payment information.
To track basic transaction details for support purposes or dispute resolution.
We may share your information with the following third parties depending on the payment method used:
OAuth and Live Secret Key Integration: We share necessary data (e.g., user name, email address, payment details) with Stripe to facilitate payment processing.
Stripe Backend: Since payment processing occurs entirely on Stripe’s servers, no personal payment information is shared with us; only basic transaction data may be shared for support purposes.
Please note that Stripe’s privacy policy governs how they handle your data. You can review their privacy practices here: Stripe Privacy Policy.
We may share your information when required by law or in response to legal processes, such as a subpoena, court order, or government request.
We retain your personal and payment information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:
OAuth (Stripe Connect): Your account information will be retained as long as your account is active.
Live Secret Key Integration: We retain basic transaction details (e.g., purchase records) but not sensitive payment information like credit card details.
Stripe Backend (Server-Side): No personal payment information is retained by us, only basic transaction metadata.
Stripe retains payment information as described in their own privacy policy, which you can access here.
You have the following rights regarding your personal data:
Access: You can request a copy of the personal information we hold about you.
Correction: You can update or correct your personal information.
Deletion: You can request the deletion of your account and personal data, subject to legal and contractual obligations.
Opt-Out: You can opt-out of receiving promotional emails or notifications by adjusting your preferences in the app or by contacting us directly.
Data Portability: You can request a copy of your data in a machine-readable format.
To exercise these rights, please contact us at support@cobaltridgellc.com.
We use industry-standard security practices to protect your personal and payment information, including encryption and secure data storage. However, no system can be completely secure, and we cannot guarantee the absolute security of your data.
All payment data is securely handled by Stripe in compliance with their own security standards and PCI DSS regulations. For more information on Stripe's security measures, please visit Stripe Security.
Our app is not intended for children under the age of 13, and we do not knowingly collect or store personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by updating the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically for any updates.
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:
Email:
support@cobaltridgellc.com
Address: 514 G St SW,
Washington, DC 20024